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How We Handle Your Privacy

When you open an account with us and deposit via JazzCash, Easypaisa or Raast, your payment details and account information are protected by industry-standard encryption.

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PRIVACY QUESTIONS

Contact Us About Your Privacy

Team online

Email Support

Send privacy requests or data-access questions to our support team. We respond to all data-subject requests within the timeframe required by local law, usually within a few working days.

Account Settings

Update your personal information, review your payment methods, and manage your communication preferences directly from your account dashboard at any time.

Live Chat

Reach our support desk via live chat on the site or mobile app to ask about how we use your data, request account exports, or report privacy concerns.

HOW WE PROTECT YOU

Data Security & Your Rights

Encryption & Storage

All data — including payment identifiers for JazzCash, Easypaisa, Raast transfers — is encrypted in transit and at rest. Your account wallet and transaction history are stored on secure servers with restricted access.

Withdrawal Verification

When you request a withdrawal, we verify your identity and match your withdrawal address to the payment method used for deposits to prevent fraud and unauthorised access to your funds.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and understand how you navigate the lobby. You can adjust cookie settings in your browser; some features may not work without them.

Account Deletion

You can request to close your account or delete your data at any time through support. Some data may be retained for legal, tax, or fraud-prevention purposes as required by local law.

Third-Party Sharing

We do not sell your personal data. We share information only with payment processors, fraud-detection partners, and legal authorities when required by law in your region.

Data Retention

Active account data is kept as long as you play with us. After account closure, we retain records for the period required by local regulations, then delete or anonymise them.

Privacy Policy Frequently Asked

We collect your name, email address, phone number, date of birth, and payment details. When you deposit via JazzCash, Easypaisa or Raast, we record your wallet identifier and transaction history to verify deposits and process withdrawals securely.

Payment details are encrypted immediately upon entry and stored on PCI-compliant servers. We never store full wallet credentials — only the identifiers needed to confirm deposits and match withdrawals. Your payment data is never shared with other merchants or third parties.

Yes. Contact our support team with a data-access request and we will prepare an export of your account information, including your username, email, deposit and withdrawal history, and gameplay records, usually within a few working days.

Only you and our authorised support and security staff can access your account. We use two-factor authentication to protect logins. Your game history is visible only to you unless you choose to share it, and never to other players without your permission.

Your active account data is kept secure while your account is open. Once you request closure, we retain essential records — deposits, withdrawals, regulatory compliance data — for the period required by local law. After that retention period, we delete or anonymise your data.

Yes, we use cookies to keep you logged in, remember your preferences, and analyse how you use the platform. You can disable cookies in your browser settings, but some features like staying signed in may not work. We do not track you across unrelated websites.

Contact our support team immediately via email or live chat. We investigate all reports and will notify you of any confirmed data exposure. If local law requires notification of others, we handle that as well. Change your password as a precaution.